FAQs

We love your curious mind. Here are some answers that will clear your doubts and help you shop with confidence.

Q: When will I receive my order?

A: Once we receive your order, we dispatch it within two business days. After dispatch, it takes 3-6 days for your order to reach you.

Q: What if I receive broken items?

A: We understand your concern. While we take utmost care in packaging, in rare cases, if you receive a broken item, just send us a short unboxing video at hello@orangeskies.in. We will immediately process a replacement or refund, whichever is most suitable in that situation.

Q: How do I track my order?

A: As soon as your order is dispatched, you will receive a tracking link on your mobile and email via Shiprocket, our shipping partner.

Q: Are your products lead-free?

A: 100% yes. Our products are lead-free and food-safe. You can use our products without worrying.

Q: Do you accept bulk orders?

A: Yes, to discuss a bulk order, write to hello@orangeskies.in